30 Day Return Policy

If you are not satisfied for any reason during the first 30 days you can return the unit and receive a refund for the hardware and network costs (refund limitation on service portion: to a maximum of $40 if a monthly service plan is purchased or $385 if an annual plan is purchased).

1 Year Limited Warranty

If your Valor System Fleet Tracking Unit been diagnosed as defective over the phone by a technical support team member, you may choose to have Valor System ship a new one to you immediately. If Valor System ships you a replacement by the next business day, The Valor System may charge you via credit card that we accepts or chooses, for the full retail cost of the replacement unit. When you return your defective tracker to Valor System, within 30 days after you requested a replacement, Valor System will credit back the advance charge to your credit card. If you do not want to incurr the advance charge of our replacement tracker, The Valor System will send you a replacement tracker within 10 days after Valor System receives your defective tracker. This limited warranty is good for 1 year. Discontinuance of service for 90 or more days without renewing service will void this 1 year limited warranty.